Intelligent Automation (IA) is one of the most trending technology everyone is talking about these days. Don’t panic, we are not trying to put you through the poisonous spell of another industry jargon. To put it in simple terms; Intelligent automation is the perfect integration of artificial intelligence (AI), Digital Process Automation (DPA), R...Read more
To thrive in the modern age, banks need a new approach and this is where automation can help. There is no better time to transform banking operations with intelligent automation to ensure regulatory compliance loads, eliminate the risk of regulatory fines, and effective regulatory reporting. Not only this, automation can help structure unstructured...Read more
Implementing processes that incorporate intelligent automation (IA) can be beneficial to businesses across virtually every market sector. Technologies like artificial intelligence (AI) and machine learning (ML) are contributing to the increased scope and power of IA systems and environments. Using IA, businesses can get things done faster, better a...Read more
Modern workplaces have undergone a seismic shift due to the ongoing pandemic, with remote and hybrid working becoming the norm. The COVID-19 crisis has made it mandatory for organizations to transition from physical to digital workplaces. However, the changing business models are posing various challenges towards employee collaboration, teamwork, a...Read more
Employee Experience is the topmost priority for more than 50% of organizations. – Forbes 2020 HR Sentiment Survey While Employee Experience (EX) was not a new concept that emerged in 2020, the need for delivering an effective EX was expediated by the COVID-19 crisis and its resulting remote/hybrid working scenarios. In this era of social Read...Read more
“74% of organizations plan to permanently shift employees to remote work even after the COVID-19 crisis ends.” -Gartner CFO Survey While 2020 may be considered the year of remote work, it was just the beginning as the trend would continue in 2021 and beyond. According to an Enterprise Technology Research (ETR) report “the percentage of Re...Read more
According to a report, while global IT spending on different automation technologies has increased many folds, much of it is wasted. This is primarily because technology implemented is either poorly integrated into the existing system or under-utilized because of many other reasons like improper staff training. These losses cost business a fortune...Read more
“The COVID-19 pandemic has led to a 35% increase in IT support ticket volumes. This has logically resulted in an increase of resolution times, and first contact and first-level resolution decrease from 78.2% before the pandemic to 71.5% now.” – MetricNet-DeepCoding study The global pandemic has upended various business processes and has e...Read more
AI-powered IT helpdesk chatbots are the power-packed tools that can multiply the productivity of employees and slash the IT support costs signiﬁcantly. It can handle monotonous and basic user queries and alert the support staﬀ when human intervention is needed. With Chatbots, organizations can establish 24×7 self-service support for in-pla...Read more
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